I originally put versions of this digital sketch here, for the 10th anniversary of 9/11. I think like so many other people, my life can be divided a little bit as before and after it happened. I remember the fear and confusion. Were there more planes? I was managing an art store at the time here in Toronto, and we let staff use the phones to call loved ones, long distance or not. I distinctly recall a woman demanding to see the manager (me) because we were out of Felt Grey Canson Mi-Teintes paper - I thought, she either doesn't know what happened, or she's panicking. We closed after a little while.
I don't have any great insights. There were a great many acts of heroism that day. I know one day, if I need to explain it to my boys it will be with the somber and excellent Spider-Man comic that Marvel put out: focus on the emergency service heroes rather than the madmen.
Be good to each other out there. We are one world with many ways of living.